GENERAL CONDITIONS OF SALE of the products sold on the website www.latourangelle.fr
SELLER: LA TOURANGELLE SAS with the capital of 2 776 412 EUR Headquarters: 11 XCUMX 49 680 812 671 A - VAT n °: FR113 00015 1041 25 Tel: + 812 (671) 113 33 0 2 41 Fax: + 67 (43) 00 33 0 2 41 - firstname.lastname@example.org
1 / Applicable Law - Disputes
The parties agree that this contract is subject to French law. The contractual information is presented in French. In case of dispute, the French courts are the only ones competent. In the event of a dispute, the Client is informed that he may in any event resort to a mediation agreement, in particular with the Commission of the mediation of the consumption (C. consom.al.L 534-7) or with the existing mediation bodies or any alternative means of dispute settlement (eg conciliation).
2 / Product Overview
The characteristics of the products offered for sale are presented in the "Online Shop" section of our website. The photographs do not enter the contractual field. La Tourangelle SAS can not be held liable if mistakes have been made. All the texts and images presented on the site of the company LA TOURANGELLE SAS are reserved, for the whole world, in the title of the royalties and intellectual property; their reproduction, even partial, is strictly forbidden.
3 / Term of validity of offers to sell
Products are offered for sale while stocks last. In case of order of a product which has become unavailable, the customer will be informed of this unavailability as soon as possible, by e-mail or by post.
4 / Product prices
The "Online Shop" section of our website indicates the prices in euros including all taxes, excluding postage and taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the goods or services. The shipping costs appear on the screen at the end of the selection of the different products by the customer.
The products ordered are invoiced at the price in force at the time of registration of the order. LA TOURANGELLE SAS reserves the right to modify its prices at any time.
5 / Order
The customer validates his order, after verifying it, when he activates the link "Proceed to the order" and after accepting these General Conditions of Sale.
6 / Payment
The price is payable in cash, in full on the day the order is placed by the Customer. The order can be paid by credit card, bank check or paypal.
When the payment is made by credit card, the payment is secured using the Secure Socket Layer (SSL) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network.
7 / Shipping
The delivery of products sold on the site "www.latourangelle.fr" is only possible in France Metropolitan.
The delivery deadline varies depending on the destination address. It is fixed, for an address in metropolitan France, on the day of payment + 5 working days.
8 / Transfer of ownership - Transfer of risks
The transfer of ownership of the Products of the Seller to the Customer is only realized after the full payment of the price by the Customer, regardless of the date of delivery of said Products. The Products travel at Seller's risk. Whatever the date of the transfer of ownership of the Products, the transfer of the risks of loss and deterioration thereof will be realized only when the Customer takes physical possession of the Products.
9 / Right of withdrawal
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to justify reasons or to pay a penalty, end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition in the 14 days following notification to the Seller of the Customer's decision to retract. The returned Products must be in their original state and complete, allowing them to be re-commercialized in new condition. Products damaged, dirty or incomplete are not taken back. The right of withdrawal may be exercised by any declaration, unambiguous, expressing the will to retract. If the right of withdrawal is exercised within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are reimbursed; the costs of return remaining at the Customer's expense. The exchange (subject to availability) or refund will be made within 14 days from receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
10 / Seller's Liability - Warranty
The products sold on the website "www.latourangelle.fr" comply with the regulations in force in France.
The Products supplied by the Seller shall be entitled, without any additional payment, without the right of withdrawal, in accordance with the legal provisions:
- the legal guarantee of conformity, for the Products apparently defective, damaged or damaged or not corresponding to the order,
- the legal warranty against latent defects arising from a defect in material, design or workmanship affecting the products delivered and rendering them unsuitable for use.
In case of non-conformity of a product sold, it can be returned to the Seller who will take it back, exchange it or refund it. All claims, requests for exchange or refunds must be made by post or by e-mail to the head office of the company LA TOURANGELLE SAS within thirty days of receipt of the delivery by the Customer.
Shipping costs - in case of non-conformity - will be reimbursed on the basis of the invoiced price. Refunds of Products found to be non-conforming or defective will be made as soon as possible and no later than thirty (30) days following the Seller's finding of lack of conformity or hidden defect. The refund will be made by credit to the Client's bank account or by bank check addressed to the Client. The Seller shall not be liable in the following cases:
- in the event of misuse, negligence or lack of maintenance by the Customer, such as normal wear and tear of the Product, accident or force majeure.
11 / Pre-contractual information - Customer acceptance
The Customer acknowledges having communicated, before the order is placed, in a legible and comprehensible way, these General Conditions of Sale and in particular:
- the essential characteristics of the Products, taking into account the communication medium used;
- prices of the Products and related costs (delivery, for example);
- in the absence of immediate execution of the contract, the date or the time at which the Seller undertakes to deliver the Product;
- information on legal and contractual guarantees and their implementation procedures;
- the possibility of resorting to mediation in the event of a dispute;
- information on the right of withdrawal (existence, conditions, deadline, procedures for exercising this right), the costs of returning the Products, the termination terms and other important contractual conditions. The fact, for a natural person or legal entity, to order on the website "www.latourangelle.fr" implies acceptance and full acceptance of these General Conditions of Sale, which is expressly acknowledged by the Client, who waives, in particular , to avail himself of any contradictory document, which would be inopposable to the Seller.
12 / Informatics and Liberties
The content of the website "www.latourangelle.fr" is the property of the Vendor and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting. In addition, Seller retains ownership of all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. carried out (even at the request of the Customer) for the provision of the Services to the Customer. The Client is therefore prohibited from any reproduction or exploitation of said studies, designs, models and prototypes, etc., without the express, prior written authorization of the Seller which can condition it to a financial consideration.
13 / Customer relations - After-sales service
For any information, question or complaint, the customer can address Monday through Friday, from 9h to 12h30 and from 14h to 17h30 to the Customer Relations department of the company LA TOURANGELLE SAS. Address: ZAC de la Ronde - 49680 NEUILLE (France) Tel. + 33 (0) 126.96.36.199.00 Fax + 33 (0) 188.8.131.52.37 e-mail: email@example.com